FAQ
Frequently Asked Questions
What products does Restore Club offer?
Restore Club specialises in premium wellness and recovery equipment, including saunas and other carefully selected wellness products.
Where do you deliver?
We deliver across Australia. Delivery options and costs may vary depending on the product, location and supplier.
How long will my order take to arrive?
Delivery timeframes vary depending on the product and your delivery location. Estimated delivery information will be provided before or after your order is placed, where applicable.
How is my order delivered?
Large wellness equipment is generally delivered using specialised freight services. Delivery arrangements can vary depending on the product and supplier.
Do I need to assemble my product?
Some products may require assembly or installation. Any specific installation requirements will be provided with the relevant product.
Do I need to prepare anything before delivery?
Yes. Please make sure the delivery area has sufficient space and clear access for the product. Check the product dimensions and access requirements before ordering.
What happens if my order arrives damaged?
Please inspect your order as soon as possible after delivery. If your product arrives damaged, contact Restore Club with photos and details of the issue so we can assist with the next steps.
What if my product is faulty?
If your product has a fault, contact us as soon as possible. Depending on the issue, we may arrange a repair, replacement part, replacement product or other appropriate remedy in accordance with Australian Consumer Law and any applicable warranty.
Do your products come with a warranty?
Warranty coverage varies by product and supplier. Please check the individual product listing for applicable warranty information.
Can I return an item if I change my mind?
Because our products are generally large, specialised and high-value items, change-of-mind returns may not be available once an order has been dispatched. This does not affect your rights under Australian Consumer Law.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Cancellation may depend on whether your order has already been processed or dispatched.
What payment methods do you accept?
We accept the payment methods available at checkout, which may include major credit and debit cards, digital payment options and PayPal.
How can I contact Restore Club?
If you have any questions about a product, order or delivery, please contact us through our Contact Us page or using the contact details provided on our website.
Still have questions?
We're happy to help. Contact Restore Club and we'll assist you with your enquiry.