Refund policy

Returns, Refunds & Cancellations Policy

At Restore Club, we want you to shop with confidence. This policy explains your rights under Australian Consumer Law, how we handle faulty or damaged products, warranty claims, change-of-mind returns and order cancellations.

1. Australian Consumer Law (ACL) Guarantees

All products sold by Restore Club come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

  • Major failure: You may choose a refund or replacement and may be entitled to compensation for other reasonably foreseeable loss or damage.

  • Minor failure: You are entitled to have the product repaired or replaced within a reasonable time, or receive another remedy where required under the ACL.

These rights apply in addition to any manufacturer's warranty. Nothing in this policy limits or excludes your rights under Australian Consumer Law.

2. Faulty or Damaged Products

If your order arrives damaged or a product develops a fault, please contact Restore Club as soon as possible with your order number, product name, a description of the issue and clear photos or videos where possible.

We recommend checking your delivery upon arrival and photographing any visible damage to the packaging or product. Where possible, note visible damage on the carrier's delivery receipt.

Please report damage or faults promptly so we can assist. However, any recommended reporting timeframe does not limit your rights under Australian Consumer Law.

We will work with the relevant supplier or manufacturer to arrange an appropriate remedy. Depending on the issue and product, this may include replacement parts, repair, replacement, refund or collection.

Where a remedy is required under Australian Consumer Law, it will be provided in accordance with your legal rights. You will not be charged return freight or restocking fees where doing so would be inconsistent with those rights.

3. Warranty Claims

Warranty coverage varies by product. Please refer to the relevant product page for the applicable warranty period and details.

To make a warranty claim, contact Restore Club with your order number and a description of the issue. We will work with the relevant supplier or manufacturer to help coordinate the claim.

Manufacturer warranties apply in addition to your rights under Australian Consumer Law and do not replace them.

4. Change-of-Mind Returns

Australian Consumer Law does not generally require businesses to accept returns simply because a customer changes their mind or orders the wrong product.

Due to the specialised nature, high value and heavy-freight requirements of our wellness equipment, change-of-mind returns are considered on a case-by-case basis and are subject to approval before the product is returned.

Approved returns will generally require the product to be unused, in its original packaging and in resalable condition, with proof of purchase.

Customers may be responsible for return freight costs for approved change-of-mind returns, where permitted by law. Due to the size and weight of some products, return freight costs may be substantial.

We recommend confirming product dimensions, room clearance, installation requirements and electrical requirements before ordering.

This policy does not affect your rights under Australian Consumer Law.

5. Order Cancellations

Before Dispatch

If you wish to cancel an order, please contact Restore Club as soon as possible. If the order has not yet been dispatched, we will check with the supplier whether cancellation is possible.

Any applicable cancellation or payment processing fee will be disclosed before being charged and will only be applied where lawful and appropriate to the circumstances.

After Dispatch

Once an order has been collected by the freight carrier, cancellation may no longer be possible. Please contact us to discuss your circumstances and available options.

Nothing in this section limits your rights under Australian Consumer Law.

6. How to Request a Return, Refund or Warranty Claim

Please contact Restore Club using the contact details below and include:

  • Your order number

  • The product name

  • A brief description of the issue or reason for the request

  • Photos or videos, where relevant

Please do not send a product back without receiving return instructions from Restore Club.

We will review your request and explain the next steps. For large products, we may need to coordinate with the supplier or freight company to arrange an assessment, collection or return.

7. How Refunds Are Processed

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where a refund is required under Australian Consumer Law, it will be handled in accordance with your legal rights.

8. Contact Us

For return, refund, cancellation or warranty enquiries, please contact:

Restore Club
Email: hello@restoreclub.com.au
Website: https://restoreclub.com.au

We will work with you and the relevant supplier or manufacturer to help resolve your enquiry.