Terms of service
Terms & Conditions
Welcome to Restore Club. These Terms & Conditions govern your use of our website and your purchase of products from Restore Club.
By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1.About Restore Club
Restore Club is an Australian online retailer specialising in premium wellness and recovery equipment.
We work with selected Australian manufacturers and suppliers to fulfil orders. Products may be dispatched directly from our partner warehouses or manufacturers.
2.Products and Product Information
We aim to ensure that all product descriptions, images, specifications, dimensions and other information displayed on our website are accurate and up to date.
However, product specifications, colours, features and availability may change from time to time due to manufacturer updates.
Customers are responsible for checking that a product is suitable for their intended use and that they have sufficient space, access and appropriate electrical requirements before placing an order.
For large products such as saunas, customers should carefully check product dimensions, packaging dimensions, weight, doorway and access requirements, and electrical requirements.
If you are unsure whether a product is suitable for your location, please contact us before placing your order.
3.Pricing
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
We reserve the right to correct pricing, product information or other errors on our website.
If an obvious pricing or listing error occurs, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.
4.Orders
Placing an order through our website constitutes an offer to purchase the selected product.
An order is not considered accepted until Restore Club has confirmed the order and payment has been successfully processed.
We reserve the right to decline or cancel an order where, for example, a product is unavailable, incorrectly priced, discontinued or cannot reasonably be supplied.
If we cancel an order after payment has been received, you will receive a refund of the amount paid.
5.Payment
Payment must be successfully received before an order can be processed.
We use third-party payment providers to securely process payments. Restore Club does not store complete payment card details.
6.Shipping and Delivery
Products may be shipped directly from our supplier or manufacturer's warehouse to the customer's nominated delivery address.
Delivery timeframes provided on our website are estimates and may vary depending on product availability, supplier processing times, freight services and the customer's location.
Large and heavy products may require specialised freight services.
Customers are responsible for ensuring that the delivery location is suitable and accessible for the product being ordered.
Where applicable, customers may be responsible for ensuring suitable access, including sufficient doorway width, driveway access and other requirements necessary for delivery.
Additional delivery or redelivery charges may apply where delivery cannot reasonably be completed because of inadequate access or circumstances outside the control of the carrier or Restore Club.
Further information is available in our Shipping & Delivery Policy.
7.Installation
Unless specifically stated on the relevant product page, installation is not automatically included with the purchase of a product.
Customers are responsible for ensuring that products are installed in accordance with the manufacturer's requirements and any applicable Australian standards, regulations or professional requirements.
Where electrical work is required, customers should use a suitably qualified and licensed electrician.
8.Returns, Refunds and Cancellations
Our Returns, Refunds & Cancellations Policy applies to orders placed through Restore Club.
Nothing in these Terms & Conditions or our Returns Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.
9.Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a product does not meet the consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Our policies are not intended to limit or exclude your rights under the Australian Consumer Law.
10.Manufacturer Warranties
Where a product is supplied with a manufacturer's warranty, the applicable warranty terms will apply.
Restore Club will assist customers with warranty claims where appropriate.
Manufacturer warranties operate in addition to, and do not replace, your rights under the Australian Consumer Law.
11.Customer Responsibilities
Customers are responsible for providing accurate information when placing an order, including:
-Full name and contact details
-Correct delivery address
-Suitable delivery access
-Any relevant building or site requirements
-Correct electrical requirements where applicable
Customers should carefully review their order before completing payment.
12.Website Use
You agree to use the Restore Club website lawfully and not to:
-Misuse or interfere with the website
-Attempt to gain unauthorised access to our systems
-Copy or reproduce website content without permission
-Use the website for fraudulent or unlawful purposes
-Submit false or misleading information
13.Intellectual Property
All content on the Restore Club website, including text, logos, graphics, photographs, product descriptions and other materials, is owned by or licensed to Restore Club unless otherwise stated.
You may not reproduce, modify, distribute or commercially use our content without our prior written permission.
14.Third-Party Suppliers and Services
Some products and services are provided or fulfilled through third-party manufacturers, suppliers, freight providers and payment processors.
While we carefully select our partners, Restore Club is not responsible for delays caused by third parties that are outside our reasonable control.
This does not affect your rights under the Australian Consumer Law.
15.Events Outside Our Reasonable Control
Restore Club will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, transport disruptions, supplier delays, industrial action, government restrictions or other unforeseen events.
Where such an event occurs, we will take reasonable steps to communicate with affected customers and assist with the order where possible.
16.Privacy
Your personal information is handled in accordance with our Privacy Policy.
By placing an order, you acknowledge that information necessary to fulfil your purchase may need to be shared with relevant suppliers, manufacturers, freight providers and payment processors.
17.Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.
The latest version will be published on our website.
18. Governing Law
These Terms & Conditions are governed by the laws of South Australia, Australia.
Any applicable disputes will be dealt with in accordance with applicable Australian law.
19.Contact Us
If you have any questions about these Terms & Conditions, your order or our products, please contact us.
Restore Club
Email: Hello@restoreclub.com.au
Last updated: 26 September 2026