Shipping policy

Shipping & Delivery Policy

At Restore Club, we specialise in premium wellness equipment, including large and heavy products such as saunas and recovery equipment. Due to the size and weight of these products, specialised freight services may be required.

Please review the information below before placing your order.

1.Delivery Locations

Restore Club currently ships products within Australia.

Delivery availability may vary depending on the product, supplier and delivery location.

If you are unsure whether we can deliver a particular product to your location, please contact us before placing your order.

2.Order Processing

Orders are processed after payment has been successfully received.

Many of our products are dispatched directly from our partner supplier or manufacturer's warehouse.

Processing and dispatch times can vary depending on the product and supplier. Any estimated processing timeframe shown on the product page is an estimate only.

Once your order has been dispatched, you may receive tracking information where tracking is available.

3.Delivery Timeframes

Delivery timeframes vary depending on the product, supplier, freight carrier and delivery location.

Large and heavy products may require specialised freight services and can take longer to deliver than standard parcels.

Any delivery timeframe provided by Restore Club is an estimate and is not a guaranteed delivery date.

We will provide customers with relevant tracking or delivery information when it is available.

4.Heavy-Freight Delivery

Some Restore Club products are large or heavy and require specialised freight transportation.

Depending on the product and freight service, delivery may be made to the customer's property or an accessible delivery point, such as the kerbside.

Unless specifically stated on the product page or agreed in writing before purchase, standard delivery does not include:

-Carrying the product inside the property

-Moving the product upstairs

-Crane services

-Special lifting equipment

-Assembly or installation

-Electrical work

-Removal of packaging or existing equipment

If you require special delivery arrangements, please contact us before placing your order so we can determine whether these services are available and whether additional charges apply.

5.Delivery Access Requirements

Customers are responsible for ensuring that the delivery location is suitable and accessible. 

6. Delivery Quotes and Charges

Delivery charges are quoted separately for selected large or heavy products, including saunas and red light beds. The cost depends on the product, delivery postcode and site access.

Please request a delivery quote before placing an order. Include the product name and delivery postcode when contacting us. We will confirm the delivery cost by email as soon as possible.

For products requiring a separate delivery quote, delivery arrangements and charges must be confirmed before your order is placed.

7. Tail-Lift Delivery

Saunas and red light beds require tail-lift freight delivery due to their size and weight. Standard delivery is to the nearest accessible delivery point where the carrier can safely unload the product. Delivery does not include moving the product inside the property, assembly or installation unless agreed in writing beforehand.